At ph99, we believe gaming should be a source of entertainment, not stress. We're always ready to put responsible gaming tools, guidelines, and support right at your fingertips.
Start using ph99's responsible gaming tools today
Set how long you want to play each day. Once the time limit is reached, a break will be triggered automatically.
Set a cap on your daily, weekly, or monthly deposits — and keep your finances in check.
Request a self-initiated break anytime from 1 day up to 6 weeks.
A long-term or permanent self-exclusion option — for whenever you feel you're losing control.
Ph99 strictly prohibits access by minors. Age verification is mandatory during registration. Parents and guardians, please ensure access controls are in place on your child's devices.
Responsible Gaming isn't just about following rules — it's a mindset, a way of living. At ph99, we see gaming as a healthy form of entertainment. The core idea is simple: you are always in control of the game, not the other way around.
Online gaming is growing rapidly in Bangladesh. But the fun turns into a problem when we lose sight of our limits. ph99 sees responsible gaming not just as a policy, but as every player's right. That's why we've built tools designed to keep you healthy and happy at all times.
Keep these three core principles of responsible gaming in mind: First — Gaming is for entertainment only, not a source of income. Second — Don't chase losses by placing bigger bets. Third — Never wager more than you can afford to lose.
ph99's Philosophy: We want every player to enjoy the game and leave with a smile. Let gaming be the best part of your day — not a source of worry.
Problematic gaming or gaming addiction develops gradually — often without us realizing it. Watch out for the signs below in yourself or someone close to you, and seek help if needed.
Warning: If you notice any three of the above signs in yourself, it may indicate problematic gaming. Contact ph99 Support right away or use the self-exclusion tool.
Answer the questions below honestly to check your gaming habits. This is a simple self-assessment — not a substitute for professional advice, but a useful starting point.
If most of your answers to the questions above are "No", start using ph99's responsible gaming tools. The first step is the hardest — but it's the most important.
From Account Settings on ph99, you can set various limits on your own. Once a limit is set, it cannot be changed before the specified period ends — so you can't raise your own limits on impulse.
| Limit Type | Alternative | Effective from | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate | Active |
| Bet Limit | Per bet / Daily | Immediate | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Active |
| Session Time Limit | 30 min / 1 hr / 2 hrs / Custom | Immediate | Optional |
| Break (Cool-off) | 1 day / 1 week / 1 month | Immediate | Temporary |
| Self-Exclusion | 6 months / 1 year / Permanent | Within 24 hours | Strict |
Tip: Lowering a limit takes effect immediately, but increasing or removing one requires a 24–72 hour waiting period. This is intentional — to prevent impulsive decisions made in the heat of the moment.
Self-exclusion is the most serious step in responsible gaming. If you feel that gaming is having a negative impact on your life and you cannot control it on your own — self-exclusion is the right choice.
When you self-exclude on ph99, your account will be completely disabled for the chosen period. You will not be able to log in, make deposits, or play any games during this time. Promotional messages will also be paused until the self-exclusion period ends.
Important: Do not attempt to create a new account during your self-exclusion period — our system will detect it and both accounts will be permanently closed.
If a family member has a gaming problem, you can report it directly to ph99. After appropriate verification, we will take the necessary steps on the account in question.
If there are minors at home, keep parental controls enabled on your devices. Use router-based filters or the built-in screen time tools on Android/iOS to restrict access to the ph99 app or website.
Dealing with gaming problems alone is hard. ph99's support team is always here for you. You can also reach out to the professional resources listed below.
Keep in mind: Seeking help is not a sign of weakness — it takes courage. ph99 is committed to standing by you and helping you return to a healthy gaming lifestyle.
Answers to the most frequently asked questions about responsible gaming
We don't just entertain — we take responsibility for your well-being
Ph99 follows a strict age verification process at registration. No one under 18 is permitted to create an account. ID verification is mandatory in any case of doubt.
Your session time is always displayed on screen. Automatic alerts are triggered after a set duration. You can also enable mandatory breaks after extended sessions.
Your full gaming history — how much you've won, how much you've lost, and how long you've played — is clearly visible at all times. Nothing is hidden.
During a self-exclusion or break period, ph99 will not send any promotional emails, SMS, or notifications. We respect your decision.
Our support team members are specially trained in responsible gaming. They are always ready to help with empathy and without judgment.
Ph99 regularly publishes awareness messages about responsible gaming, because we believe an informed player is always a better player.
Join ph99 — where the fun is real, but so are the boundaries. Use our responsible gaming tools to protect yourself and your family.
18+ only. Play responsibly. Gaming is for entertainment, not a source of income.