Ph99 Privacy Policy — Your Data, Our Responsibility

Ph99 (ph99.plus) is an international-standard online gaming platform serving players in Bangladesh and across the globe. We believe your privacy is a fundamental right, and protecting it is our primary responsibility.

This Privacy Policy explains what personal data ph99 collects, why it is collected, how it is used, and how it is kept secure. Our privacy policy has been developed in accordance with international data protection law — in particular, the GDPR (General Data Protection Regulation).

By creating an account or using ph99, you agree to this privacy policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team.

Ph99 collects various types of information — some directly from you, and some automatically from your device and browser. Full details are provided below.

Ph99 collects your information through several methods. These methods are fully transparent and operate with internationally recognized security technology.

• Direct Provision: Information you provide directly through the registration form, KYC verification, support contact, and during payment processing.
• Automatic Collection: When you use our website or app, certain data is collected automatically via cookies, log files, and tracking technologies.
• Via third parties: Limited data received through payment gateways and KYC verification providers.
• Public sources: Publicly available information may be used where necessary to prevent fraud.

Ph99 uses your data only for specific, legitimate purposes. We never misuse your information without your consent.

• Account Management: Registration verification, login security, and account settings management.
• Payment Processing: Deposits and withdrawals processed securely.
• Customer Support: Resolving your issues and handling complaints.
• Security & Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligations: Compliance with AML (Anti-Money Laundering) and KYC regulations.
• Service Improvement: Analytics to further enhance your experience.
• Responsible Gaming: Monitoring gaming behavior and providing support when needed.
• Marketing (with consent): Sending you relevant offers and promotions with your permission.

Ph99 uses cutting-edge technology to keep your data secure. Our security measures are maintained at the highest industry standards and are regularly audited by independent third parties.

• 256-bit SSL Encryption: Maximum-level encryption applied to all data transmissions.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Secure servers: Data is stored in secure, controlled data centers.
• Restricted Access: Only authorized personnel have access to your data.
• Regular security testing: Regular penetration testing to identify potential vulnerabilities.

Data Retention Period: Your data is retained for as long as your account is active. Following account closure, certain data may be kept for up to 5–7 years to meet legal obligations.

Ph99 never sells your personal data. However, certain information may be shared in the limited circumstances outlined below — and in each case, we clearly explain why.

• Payment providers (Mobile Banking, Nagad): Limited data required to complete transactions. These providers are governed by their own privacy policies.
• KYC Verification Partner: Identity document details for age and identity verification.
• Technology partners: Platform operators and game software providers — limited to data necessary for service delivery only.
• Law Enforcement Agencies: Based on a valid court order or government directive.
• Fraud Prevention Partners: Sharing necessary information to prevent money laundering.

Ph99 uses cookies on its website and app. Cookies are small text files stored in your browser that help us improve your experience on the platform.

• Essential Cookies: Required to keep your login session active and maintain security — the platform cannot function without these.
• Performance cookies: Analytics data collected to assess platform speed and performance.
• Functional cookies: To remember your preferred language, game settings, and other preferences.
• Targeting Cookies (Optional): To show you relevant promotions based on your preferences — always with your consent.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

In accordance with GDPR and international privacy laws, ph99 guarantees the rights listed below. To exercise any of these rights, please contact our support team.

• Right of Access: The right to know what personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to object to the use of your data for any given purpose.
• Data Portability: The right to receive your data in a structured, portable format.
• Withdraw Consent: Withdraw consent for marketing or optional data processing at any time.

Ph99 is strictly an 18+ platform. We do not knowingly collect any personal data from individuals under the age of 18.

If a minor has registered using false information and this comes to our attention, the account will be immediately suspended and all associated data will be permanently deleted.

If you believe your child has registered on ph99, please notify our support team immediately.

Ph99 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in advance via your registered email or a platform notification.

Continued use of ph99 after any changes take effect will be considered your acceptance of the updated Privacy Policy. The latest version will always be available on this page, with the revision date noted at the top.